We provide a friendly and reassuring new build property defect management service for property developers via After Sales Team. This is an independent service specifically tailored to offer defect support during the warranty period of a new home.
We promise a professional and reliable first point of contact for new homeowners when inevitably the “teething troubles” of a new property occur during the warranty period. Our service provides a comprehensive and helpful response to the new homeowner, followed by regular updates on progress of the issues under repair. We have experience in managing these processes to satisfy your after sales property requirements.
Woodley & Associates offer a defect & snagging management service for developers and house builders. This provides new homeowners with a professional first point of contact when the inevitable “teething troubles” of a new property occur during the first year post completion of a new development. We are your reliable team.
In the U.K there are 250,000 new properties required for growth demand each year and so it would make sense to consider the after sales service for the customer and to manage their expectations of the home they have purchased. We offer a friendly,reassuring service to field defects and snagging enquiries for you. Initially providing a calculated response to your customers, with regular updates all the way through to completion. We also provide you with regular updates of the defects in progress,whether the problem raised is an immediate priority or alternatively the set time period within which the item should be rectified. Our property management team is qualified to provide you with the support you require in order to administer the process in line with your needs.
We offer a system to meet your requirements. This is able to provide the following:
Initial call and email handling from your customers, with a dedicated telephone number for you to list within your new property Home User Guide or Welcome Pack.
A response to online enquiries via our dedicated website providing a function for new homeowners to report defects and receive confirmation on progress and updates.
Communication to your customers of agreed timescales and responsibilities under your warranties within the first year post completion.
Passing snagging/defect forms to your customers and assisting them by asking questions to identify whether the issue can be resolved easily.
Once an issue has been identified as legitimate, we will pass you the details of the issue and agree a set timescale for its resolution. We will then communicate this to either your build contractor or a third party contractor on an agreed database which have been approved for public liability insurance and site specific method statement and risk assessment.
Out of Hours we take all incoming calls and under agreed procedures triage to determine whether any reported issue is deemed an emergency under our clients’ responsibility.
The benefit to you in keeping this first initial contact at arm’s length is that you will not become embroiled in potentially lengthy dialogue with a disgruntled new homeowner where small or larger issues arise within their new home. We will act as a third party in communications and so take the focus away from the developer and contractor for any perceived shortcomings where possible. We have a dedicated and well trained team answering calls. Consequently your customers will feel confident in the knowledge that their complaints are being handled professionally. The service to be agreed as a year’s contract from the date of completion.
