Report a defect

Report a defect to the After Sales Team

Woodley & Associates arrange an independent service for new homeowners via the After Sales Team. If this service applies to your new home you will have received a letter from the After Sales Team upon completion of your new home. Defects can be reported via this service and then managed by the dedicated team. It is easy to report a defect directly to the After Sales Team via the below contact form or alternatively by including pictures of the defect to: support@aftersalesteam.com

Please fill in the form if you encounter any of the defects below:

Structure (normally referring to settlement cracks) – major structural works covered under NHBC
Flooring
Sanitary Wear
Windows
Heating
Ventilation / AC Units
Plumbing
Electrics
Boilers (Gas or Electrical)
Snagging Issues i.e. decorative, carpets, internal doors etc.