Report a defect

Report a defect to the After Sales Team

Woodley & Associates arrange an independent service for new homeowners via the After Sales Team. If this service applies to your new home you will have received a letter from the After Sales Team upon completion of your new home. Defects can be reported via this service and then managed by the dedicated team. It is easy to report a defect directly to the After Sales Team via the below contact form or alternatively by including pictures of the defect to:

Please fill in the form if you encounter any of the defects below:

  • Structure (normally referring to settlement cracks) – major structural works covered under NHBC
  • Flooring
  • Sanitary Wear
  • Windows
  • Heating
  • Ventilation / AC Units
  • Plumbing
  • Electrics
  • Boilers (Gas or Electrical)
  • Snagging Issues i.e. decorative, carpets, internal doors etc.


Bournemouth Office:  
Woodley & Associates Limited
Bourne Gardens, Exeter Park Road
Ringwood Office:
Woodley & Associates Limited
29 West Street
BH24 1DY

Contact Us

0345 2222 007


Company number: 11844104 Registered in England
Registered office: Bourne Gardens, Exeter Park Road, Bournemouth, BH2 5BD

© Copyright 2022 Woodley and Associates designed by Joe Joubert